The boli seller in my estate has better customer service than my bank

Went to buy boli and groundnut this morning, the woman looked at my face and said "you look tired, add this extra one, no charge." I almost cried. My bank that charges me ₦52 for every alert has never asked if I'm okay.

Meanwhile the same bank will send me "Dear Valued Customer" email at 2am to remind me my account balance is ₦340. Valued ko, valued ni. My boli woman knows my name, remembers I like the small small ones, and gives me extra pepper. That is relationship banking.

Why is it that the people with the least always give the most? Anyway, I'm moving my savings to her stall. Shey she can hold ₦1,360 for me?